We believe you should be able to buy with confidence. Our return policy is designed to be fair, transparent, and easy to use. Below you'll find everything you need to know about eligibility, the return process, refund timelines, and exceptions.

Last updated: June 2026  |  Applies to: All orders placed on ihome.pk

Your return is eligible if all of the following conditions are met:

• 📅The return is initiated within 7 days of the delivery date shown on your tracking.
• 📦The product is in its original condition — unused, unmodified, and undamaged by the customer.
• 🏷️All original accessories, manuals, and packaging are included (where possible).
• 🧾You have your order number or proof of purchase.

Returns are accepted for the following reasons:

• 🔧Product is defective or not functioning as described.
• ❌Wrong item delivered — different product or size than ordered.
• 📦Product arrived damaged during shipping.
• 💭Change of mind — you're simply not satisfied with your purchase.

• ⏰Return request made after 7 days of delivery date.
• 🔨Product damaged due to misuse, physical impact, or water damage caused by the customer.
• 🔌Damage caused by power surges, improper voltage use, or tampering.
• 🧴Consumable or hygiene products that have been opened or used.
• 🎁Products purchased during final sale or clearance promotions (marked as non-returnable).

If you're unsure whether your return qualifies, WhatsApp us before initiating — we'll give you an honest answer.

Refund timelines by payment method:

• 📱JazzCash / EasyPaisa: 3–5 business days after approval.
• 🏦Bank Transfer: 5–7 business days after approval.
• 🚗Cash on Delivery orders: Refunded via JazzCash, EasyPaisa, or bank transfer — whichever you prefer. We'll ask for your account details at the time of processing.

Prefer a different product or a replacement for a defective unit? No problem — simply mention this when initiating your return on WhatsApp.

• ✅Exchange for a different product or variant is fully supported within the 7-day window.
• 🚀Replacement units are dispatched within 1–2 business days of us receiving your return.
• 💰If the replacement is a different price, we'll settle the difference via refund or additional charge as applicable.

If your product arrived damaged during shipping or we sent the wrong item, this is entirely our responsibility and is resolved at zero cost to you:

• 🔄We'll send an immediate replacement at no extra charge.
• 💸Or issue a full refund — whichever you prefer.
• 📦We'll provide a return address — ship back the damaged item and we'll cover return shipping costs.