You can order in two easy ways:

Website: Browse products → Add to cart → Checkout → Enter your delivery address → Choose payment method → Confirm.

WhatsApp: Message us at +92 302 4109896 with your name, address, and the product you want — we'll confirm and process your order within minutes.

Yes — many customers prefer ordering via WhatsApp. Send us:

• Your full name
• Complete delivery address
• Product name & quantity
• Preferred payment method (COD, JazzCash, EasyPaisa)

We'll confirm and dispatch same-day if ordered before 5pm.

Yes — but only before your order is dispatched. Contact us immediately via WhatsApp with your order number. Once handed to the courier, we cannot cancel but you can return it under our 7-day return policy.

Yes. Website orders get an email confirmation with your order number. WhatsApp orders receive a confirmation message directly. Keep your order number handy for tracking.

Yes. For orders of 5+ units — whether for resale, gifting, or corporate use — contact us on WhatsApp or email info@ihome.pk for special bulk pricing.

Yes! Follow our Instagram and Facebook pages for seasonal promotions and flash sales. WhatsApp subscribers also get early access to exclusive deals and discount codes.

Absolutely. Our website uses SSL encryption and all payments go through secure, verified gateways. Your personal and payment information is never stored on our servers.

Standard delivery takes 2–4 business days across Pakistan. Orders placed before 5pm are dispatched the same day. Remote areas may take an extra 1–2 days. You'll receive a tracking number once dispatched.

Yes — we deliver nationwide to all major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta) and hundreds of smaller towns. Cash on Delivery is available everywhere.

Free delivery on all orders above Rs. 2,000. Orders below Rs. 2,000 have a flat Rs. 200 delivery charge across Pakistan. The fee (if any) is shown clearly at checkout before you confirm.

We primarily use TCS and Leopard Courier — Pakistan's most reliable courier networks. The courier may vary by city. You'll always receive a tracking number to monitor your shipment in real time.

Once dispatched, you'll receive a tracking number via SMS or WhatsApp. Use it on the courier's website, or visit our Track Order page. You can also WhatsApp us anytime for a status update.

The courier will attempt delivery and leave a notice or contact you on your provided number. Most couriers attempt 2–3 delivery attempts before returning. Contact us on WhatsApp and we'll coordinate with the courier on your behalf.

We offer a 7-day hassle-free return policy from delivery date. If you're not satisfied for any reason — defective product, wrong item, or change of mind — return it within 7 days for a full refund or exchange. We arrange free pickup from your door. See our Refund Policy for full details.

WhatsApp us at +92 302 4109896 with your order number and reason for return. We'll confirm within a few hours and arrange free pickup from your address. The whole process takes under 5 minutes to initiate.

Once we receive and inspect your return (1–2 days after pickup), refunds are processed within 5–7 business days. For JazzCash and EasyPaisa it's typically 3–5 business days. You'll get a confirmation message when done.

COD refunds are processed via JazzCash, EasyPaisa, or direct bank transfer — whichever is most convenient for you. We'll ask for your preferred account details when processing the return.

Absolutely. If you prefer a different product or want a replacement, just let us know when initiating the return. We'll ship the replacement as soon as we receive your returned item — usually within 2–4 business days.

We're sorry! Please WhatsApp us with a photo or short video of the issue within 48 hours of delivery. We'll arrange an immediate replacement or full refund — no questions asked. This is fully covered at our cost.

We accept all major payment methods:

• Cash on Delivery (COD) — Pay when your order arrives
• JazzCash — Mobile wallet
• EasyPaisa — Mobile wallet
• Bank Transfer — Direct deposit

COD is our most popular option and is available nationwide.

Yes — COD is available to all cities and towns in Pakistan. You pay the delivery person when they arrive. No upfront payment, no risk. It's the safest option for first-time customers.

Yes. Our site uses SSL encryption and all online payments go through secure, verified gateways. Your payment info is never stored on our servers. If you prefer not to pay online, COD is always available.

We don't offer a built-in installment plan currently. However, if you're interested in a payment arrangement for a bulk order, WhatsApp us and we'll see what we can work out.

Yes — all prices displayed on our website are final prices inclusive of applicable taxes. No hidden charges. The only additional cost may be delivery (Rs. 200 for orders under Rs. 2,000), shown clearly at checkout.

Yes — 100%. All iHome products are sourced directly from verified manufacturers and authorized distributors. We do not sell replicas or grey-market products. Every product comes with a genuine warranty.

Yes. All our electrical appliances are specifically designed for 220V–240V — Pakistan's standard voltage. No converter or adapter needed. Just plug in and use.

WhatsApp us and we'll let you know the expected restock date. We can also reserve a unit for you and notify you as soon as it's available. Most restocks happen within 3–7 business days.

Yes — every product includes a user manual. If you need additional guidance or a digital copy, WhatsApp us and we'll send it to you immediately.

We're an online store without a physical showroom currently. However, our product pages have detailed photos, videos, and specifications. You can also WhatsApp us for a live product demo video before ordering.

Our product descriptions include all the details you need to decide. If you're still unsure, WhatsApp us — describe your needs and our team will personally recommend the best option for you. No pressure, just honest advice.

Our warranty covers all manufacturing defects and electrical faults arising under normal use — including component failure, motor issues, and control panel problems. It does not cover physical damage, water damage, power surge damage, or misuse.

Warranty periods vary by product category — most appliances come with a 1-year warranty. Check the specific product page for exact warranty details, or ask us on WhatsApp.

WhatsApp us at +92 302 4109896 with:

• Your order number
• Description of the issue
• A short video or photo showing the problem

Our team will assess and arrange a repair, replacement, or refund within 48 hours.

If the fault is due to a manufacturing defect and it occurred within the warranty period, yes — you're fully covered. Contact us on WhatsApp with your order number and a description/video of the problem. We'll sort it out quickly.

It helps but isn't strictly required. Your order number and warranty card are the most important proof of purchase. Any secure packaging works for shipping a claim — we prioritize getting your issue resolved, not checking boxes.